[Deptheads] Re: Feedback Seminar

[Janice Sellers]

The standard response rate on surveys in general is supposed to be
something like 1%-2%.  I've read that online surveys tend to get
higher responses because it's easy for people to do.  Surveys directed
to targeted audiences also tend to get better responses.

I know when I worked at a nonprofit and set up online surveys for our
members we usually got response rates around 20%-30% and sometimes
significantly higher.  So there are obviously different experiences
out there.

If it doesn't take too much effort to create one of the surveys
through SurveyMonkey, Zoomerang, or one of the other sites, perhaps
it's worthwhile to try it once to see what kind of response we do get.
 If it doesn't work, we certainly can't be much worse off than having
only 3-4 attendees show up at a feedback seminar.

Janice

On 2/25/08, Karl Kreder <zeotter at gmail.com> wrote:
> My experience as an IT professional who has worked for departments that love
> to online feed back forms is that everyone who gets one in the mailbox will
> ignore it.  Only those who really, really care are going to fill it out and
> they are usually people that go to the feedback seminars anyways.
> The IT department I used to work for was happy if we got 2-3 responses a
> month after sending out 300-500 requests to fill out a feedback form.
> They seem easy and clean but for some reason everyone would rather go to the
> people they are comfortable with (friends or family) and tell them what they
> thought about the con then tell us.  I am sure their is some psychology text
> somewhere the discusses this phenomenon in detail but I don't know it.
> My two cents...