[Deptheads] Re: Feedback Seminar

[Hugh K. Singh]

At the risk of agreeing with someone on list , Robert is right, offer a 
feed back bonus for the next badge, and we will et usable feed back.  If 
they squeal on there friends, more bennies....

Hugh

Robert Lionheart wrote:
> The key to getting feedback is offering prizes.   If they don't see 
> any tangible benefit for themselves, you will get 2% response.  Offer 
> 10 free badges and we will get 20% response and that's numbers we can 
> work with.
>  
> - R
>  
>
>
> */Janice Sellers <janicemsj at gmail.com>/* wrote:
>
>     The standard response rate on surveys in general is supposed to be
>     something like 1%-2%. I've read that online surveys tend to get
>     higher responses because it's easy for people to do. Surveys directed
>     to targeted audiences also tend to get better responses.
>
>     I know when I worked at a nonprofit and set up online surveys for our
>     members we usually got response rates around 20%-30% and sometimes
>     significantly higher. So there are obviously different experiences
>     out there.
>
>     If it doesn't take too much effort to create one of the surveys
>     through SurveyMonkey, Zoomerang, or one of the other sites, perhaps
>     it's worthwhile to try it once to see what kind of response we do get.
>     If it doesn't work, we certainly can't be much worse off than having
>     only 3-4 attendees show up at a feedback seminar.
>
>     Janice
>
>     On 2/25/08, Karl Kreder wrote:
>     > My experience as an IT professional who has worked for
>     departments that love
>     > to online feed back forms is that everyone who gets one in the
>     mailbox will
>     > ignore it. Only those who really, really care are going to fill
>     it out and
>     > they are usually people that go to the feedback seminars anyways.
>     > The IT department I used to work for was happy if we got 2-3
>     responses a
>     > month after sending out 300-500 requests to fill out a feedback
>     form.
>     > They seem easy and clean but for some reason everyone would
>     rather go to the
>     > people they are comfortable with (friends or family) and tell
>     them what they
>     > thought about the con then tell us. I am sure their is some
>     psychology text
>     > somewhere the discusses this phenomenon in detail but I don't
>     know it.
>     > My two cents...
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