[Deptheads] Miniature Feedback Received

[Victor B]

A blog will not stop the bleeding.
We have given our attendees tons of band-aids and all they are looking for now is a change of venue. Period.
What is there to tell people that will make them happy and stop negative publicity? That we know the hotel sucks and we are working on moving? We said that in Feb and may and now we are gonna say it again in august? Crying wolf is what it will seem like. Either we tell people a firm date we are moving or it is just us stringing people along to keep their business til they stop coming and we are forced to take immediate action. That is why people threaten with boycotts. To let us know this is unacceptable.
If people have been griping and saying things about strategicon since the 1980s then why would they stop now in 2008 just because we blog and say "we are working on the problem"? Several complainers are gms or people friends with staff. 1000 people come from the con and tell their own story. Also note that most people are not going to read a blog or anything we post. Our own staff isn't active on forums so why would joe gamer bother to go there or to our website until a month before the con. Plus people are more likely to believe what their friends had to say about their esperience at the con than what we say. 
The furry/larper rumor is not effecting the con. The true statements that the venue sucks is. The lack of parking next con is not a rumor and neither is the crappy elevators.
We mange the con. If we stay at a crappy venue and expect our attendees to accept it and tough  it out then we are perceived as unorganized and not doing what is best for our attendees. Posting that we are sympathetic and sorry for the current situation and going to move in the near future will not slow down the negativity. The only thing people want to hear or read now is when and where we are moving the con.
V


----- Original Message ----
From: Eric M. Aldrich I <ealdrich at penguinlust.org>
To: deptheads at strategicon.net
Sent: Thursday, June 5, 2008 7:17:24 PM
Subject: Re: [Deptheads] Miniature Feedback Received

Agreed. The misstatements in that paragraph are a problem. They need to be addressed sooner rather than later. Working on a post for the site now. Adding a blog might be necessary.

I can add a staff blog to the forum if need be. While not everyone looks at it, some people do and the word will get out.

Eric

On Thu, Jun 05, 2008 at 08:45:39PM +0000, tim at stugiii.com wrote:
> My point is that if they realize we know about it and are doing something about they will be more inclined to stay around. Otherwise they are left to the rumors or things they create out of whole cloth. Read that post of Robyn's closely...
> 
> I know the furries and larpers got it tossed from the other place...
> ...this new building is such a step down that its made my wifeand I not want to go anymore. ..
> I say let it die and hopefully somegroup with better organization and stronger centralized leadershipwill step in...
> 
> Those are the items that caught my attention. If we do not answer those statements in a fasion that person and many others will be left with the impression that they are accurate and we don't care... You are both right we need to fix the problem...but we also need to make sure people know we are fixing it!
> 
> Tim
> 
> 
> -----Original Message-----
> From: Victor B [mailto:fhoenix88 at yahoo.com]
> Sent: Thursday, June 5, 2008 01:50 PM
> To: deptheads at strategicon.net
> Subject: Re: [Deptheads] Miniature Feedback Received
> 
> Agreed.
> This is the age of myspace, blogs, podcasts, live feeds, and web postings during a convention. Things that did not exist many years ago.
> Bad news was word of mouth back in the day- now bad news is passed on within seconds and is all over the web.
> People are not passing on misinformation or rumors- they are telling it like it is.
> 
> As DB stated so well--people do not need or want our sympathy, gripe sessions, or our excuses. They want results. Don't talk about it- Be about it.
> We are on a teeeter totter. Great staff and events are on one side. Venue is on other side. Venue is weighing us down and almost touching ground, and we are up in the air.
> 
> 
> V
> 
> 
> 
> 
> ----- Original Message ----
> From: DB <noldor at gmail.com>
> To: deptheads at strategicon.net
> Sent: Thursday, June 5, 2008 1:00:08 PM
> Subject: Re: [Deptheads] Miniature Feedback Received
> 
> What rumors? That the hotel sucks? It does. That?s not a rumor.
> 
> Are we as management happy and complacent? No. But of course the attendees think this if we keep holding the con at this hotel.
> 
> Those who come to our con don?t care if the staff feels bad about the hotel as well. They just want results. We take their money and tell them they?re going to have a good con experience and, yes, that includes venue. If the venue is bad, the con experience is bad even though we?ve taken their money. These people don?t care if we sympathize with them. They want results, they want to pay for a good con and, at this point, that means a different venue.
> 
> This isn?t difficult to remedy. We don?t need bigger feedback sessions, or news blogs or us posting on forums that ?we hate the hotel too!?. We just need to move the con to a BETTER HOTEL.
> 
> 
> 
> 
> 
> 
> 

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