[Deptheads] Miniature Feedback Received

Patrick Havert patrickhavert at sbcglobal.net
Fri Jun 6 16:26:27 PDT 2008 

Eric,

If we wanted to move, the condition of the hotel is enough to get us out of 
there.  We were promised that the remodeling was done, it is not, and the 
hotel's appearance and general condition is enough for us to cancel the 
contract.

-Patrick

----- Original Message ----- 
From: "Eric M. Aldrich I" <ealdrich at penguinlust.org>
To: <deptheads at strategicon.net>
Sent: Thursday, June 05, 2008 11:24 PM
Subject: Re: [Deptheads] Miniature Feedback Received


> We are looking to move. We cannot move for Gateway. It looks like  they're 
> about to start construction on the parking lot and at that  point we can 
> move, but we cannot afford to be the ones that breach the  contract.
>
> Eric
>
> On 05 Jun, 2008, at 18:50, Patrick Havert wrote:
>
>> Eric,
>>
>> I posted before last con that we were looking to move.  I am not  going 
>> to lie to people, so if Eric Aldrich gives us a new venue  great, 
>> otherwise expect this con to be down, and the rumor mill to  launch a 
>> real destructive bent.
>>
>> We can not stay at this dump, it is causing all the work we did to  go 
>> into the toilet.
>>
>> -Patrick
>>
>> ----- Original Message -----
>> From: Eric Burgess
>> To: deptheads at strategicon.net
>> Sent: Thursday, June 05, 2008 4:47 PM
>> Subject: Re: [Deptheads] Miniature Feedback Received
>>
>> Remember that it is very easy for attendees (especially disgruntled 
>> attendees) to assume we are happy with the Radisson since we  packaged 
>> this as 'the homecoming' in our return to the Radisson. Not  that we 
>> should not have done that - we just need to come out and  make sure we 
>> are communicating that we are unhappy with the  situation and doing 
>> something about it.
>>
>> I don't think posting on our sleepy forums is enough. We should be 
>> spreading out and posting on the boards for each department. Robyn  or 
>> Jose should be posting on this one, Patrick or Karl on the board  game 
>> Yahoo Groups, Denys on any RPG ones, Victor on CCGs, etc. Make  sure 
>> people know who our leaders are so they can pose questions to  them 
>> rather than taking the word from any idiot that feels like  posting. The 
>> more they feel that the con leadership is in control  and solving the 
>> problems, the more confident attendees will feel.
>>
>> Incidentally, this is one whiner's opinion and he's even  misinformed. We 
>> shouldn't ignore it but also we shouldn't freak out  too much. A full 
>> scale response and disclosure campaign would have  been a good idea even 
>> if we didn't see this note. Hopefully it will  address that problem and 
>> prevent others.
>>
>> ...ERB
>>
>>
>> On Thu, Jun 5, 2008 at 4:17 PM, Eric M. Aldrich I 
>> <ealdrich at penguinlust.org
>> > wrote:
>> Agreed. The misstatements in that paragraph are a problem. They need  to 
>> be addressed sooner rather than later. Working on a post for the  site 
>> now. Adding a blog might be necessary.
>>
>> I can add a staff blog to the forum if need be. While not everyone  looks 
>> at it, some people do and the word will get out.
>>
>> Eric
>>
>> On Thu, Jun 05, 2008 at 08:45:39PM +0000, tim at stugiii.com wrote:
>> > My point is that if they realize we know about it and are doing
>> something about they will be more inclined to stay around. Otherwise 
>> they are left to the rumors or things they create out of whole  cloth. 
>> Read that post of Robyn's closely...
>> >
>> > I know the furries and larpers got it tossed from the other place...
>> > ...this new building is such a step down that its made my wifeand
>> I not want to go anymore. ..
>> > I say let it die and hopefully somegroup with better organization
>> and stronger centralized leadershipwill step in...
>> >
>> > Those are the items that caught my attention. If we do not answer
>> those statements in a fasion that person and many others will be  left 
>> with the impression that they are accurate and we don't care...  You are 
>> both right we need to fix the problem...but we also need to  make sure 
>> people know we are fixing it!
>> >
>> > Tim
>> >
>> >
>> > -----Original Message-----
>> > From: Victor B [mailto:fhoenix88 at yahoo.com]
>> > Sent: Thursday, June 5, 2008 01:50 PM
>> > To: deptheads at strategicon.net
>> > Subject: Re: [Deptheads] Miniature Feedback Received
>> >
>> > Agreed.
>> > This is the age of myspace, blogs, podcasts, live feeds, and web
>> postings during a convention. Things that did not exist many years  ago.
>> > Bad news was word of mouth back in the day- now bad news is passed
>> on within seconds and is all over the web.
>> > People are not passing on misinformation or rumors- they are
>> telling it like it is.
>> >
>> > As DB stated so well--people do not need or want our sympathy,
>> gripe sessions, or our excuses. They want results. Don't talk about  it- 
>> Be about it.
>> > We are on a teeeter totter. Great staff and events are on one
>> side. Venue is on other side. Venue is weighing us down and almost 
>> touching ground, and we are up in the air.
>> >
>> >
>> > V
>> >
>> >
>> >
>> >
>> > ----- Original Message ----
>> > From: DB <noldor at gmail.com>
>> > To: deptheads at strategicon.net
>> > Sent: Thursday, June 5, 2008 1:00:08 PM
>> > Subject: Re: [Deptheads] Miniature Feedback Received
>> >
>> > What rumors? That the hotel sucks? It does. That?s not a rumor.
>> >
>> > Are we as management happy and complacent? No. But of course the
>> attendees think this if we keep holding the con at this hotel.
>> >
>> > Those who come to our con don?t care if the staff feels bad about
>> the hotel as well. They just want results. We take their money and  tell 
>> them they?re going to have a good con experience and, yes, that  includes 
>> venue. If the venue is bad, the con experience is bad even  though we?ve 
>> taken their money. These people don?t care if we  sympathize with them. 
>> They want results, they want to pay for a good  con and, at this point, 
>> that means a different venue.
>> >
>> > This isn?t difficult to remedy. We don?t need bigger feedback
>> sessions, or news blogs or us posting on forums that ?we hate the  hotel 
>> too!?. We just need to move the con to a BETTER HOTEL.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
>> > _______________________________________________
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>>
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