<font color='black' size='2' face='arial'><font size="2">Great to hear!</font><br>
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<div style="font-size: 10pt; font-family: helvetica, arial; color: black;">-----Original Message-----<br>
From: Strategicon Department Heads <deptheads@strategicon.net><br>
To: deptheads <deptheads@strategicon.net><br>
Sent: Mon, May 30, 2016 9:14 pm<br>
Subject: Re: [Deptheads] Facebook Temper Tantrum<br>
<br>
Message From: Mei Dean Francis <a href="mailto:meideanfrancis@gmail.com">meideanfrancis@gmail.com</a>
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<div dir="ltr">We haven't.</div>
<div dir="ltr">Thank you,<br>
Mei, Who Is Actually A Publicist.</div>
<div class="gmail_quote">On May 30, 2016 9:12 PM, "Strategicon Department Heads" <<a target="_blank" href="mailto:deptheads@strategicon.net">deptheads@strategicon.net</a>> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Message From: Eric Nyquist <a target="_blank" href="mailto:thatericn@aol.com">thatericn@aol.com</a><br>
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<font color="black" size="2" face="arial"><font size="2" style="color:black;font-family:arial">Got home, checked the usual stuff...</font>
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<div style="color:black;font-family:arial"><font size="2">Was directed by FB to a post whining about the food issue.</font></div>
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<div style="color:black;font-family:arial"><font size="2">My advice?</font></div>
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<div><font size="2" style="color:black;font-family:arial">Do NOT apologize!!! This will make us sound like it's </font><font face="arial" size="2">something we were in agreement with the Hilton.</font></div>
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<div><font face="arial" size="2">Avoid generic "we are talking to the appropriate people." Let them know we understand the displeasure, and are airing it with the (title of the person) at the Hilton. But don't go overboard regarding our willingness or ability to threaten or cajole the Hilton.</font></div>
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<div><font face="arial" size="2">Don't fall into the trap of getting into shouting matches with the infants. State facts clearly. Correct lies, but do not take the bait to start a flame war.</font></div>
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<div><font face="arial" size="2">And don't apologize.</font></div>
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<div><font face="arial" size="2">Eric N.</font></div>
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