[Deptheads] Re: Feedback Seminar

[Victor B]

quality over quantity
I agree with Karl.
Anyone with something to say will say it, blog it, or pass it on. 
Real problems, gripes and issues find their way to us (or we are already aware of them).

Paying for surveys is just getting people to blindly fill out the surveys in order to get the prize or be in a drawing.
Having a feedback seminar is the chance for people to sit down face to face and get things off their chest. They take the time to be heard.
It is what it is. Bribing feedback will not equate to accurate feedback.

The free badge drawing should be offered to those that attend the feedback seminar.
This way they show up and participate and not just fill in the blanks and click send.



----- Original Message ----
From: Sarah Harrington <sarah.harrington at gmail.com>
To: deptheads at strategicon.net
Sent: Monday, February 25, 2008 7:40:31 PM
Subject: Re: [Deptheads] Re: Feedback Seminar


Good in theory, but if we suddenly get 100 responses, I don't think Norm wants to be handing out $2 refunds all Monday morning.
 
What about the idea proposed of offering a drawing for a free badge.  Take the back of the con book or somewhere prominent and do a "Want to get into Strategicon free?" and have a drawing for X number of free badges.  We can give them a raffle ticket for a completed survey.

 
On 2/25/08, tim at stugiii.com <tim at stugiii.com> wrote: 
Karl is right...1% response is considered good...what if you gave people $1 or $2 off their con badges if they turn in a feedback form?

Tim

 
-----Original Message-----
From: Karl Kreder [mailto:zeotter at gmail.com]
Sent: Monday, February 25, 2008 06:13 PM
To: deptheads at strategicon.net
Subject: Re: [Deptheads] Re: Feedback Seminar

My experience as an IT professional who has worked for departments that love to online feed back forms is that everyone who gets one in the mailbox will ignore it.  Only those who really, really care are going to fill it out and they are usually people that go to the feedback seminars anyways.

The IT department I used to work for was happy if we got 2-3 responses a month after sending out 300-500 requests to fill out a feedback form.

They seem easy and clean but for some reason everyone would rather go to the people they are comfortable with (friends or family) and tell them what they thought about the con then tell us.  I am sure their is some psychology text somewhere the discusses this phenomenon in detail but I don't know it.

My two cents...


On Mon, Feb 25, 2008 at 2:34 PM, Eric Burgess <erburgess at gmail.com> wrote:

There are lots of companies that will let you do surveys free of charge. I think Zoomerang has a free version and do does survey monkey. As Janice said - it's much easier to just give them radio buttons and perhaps some comment fields.
 
-- 
...ERB

Boardgame Babylon - 2007 Board Game Internet Award winner for Best Podcast/Videocast

 
On Mon, Feb 25, 2008 at 2:09 PM, Janice Sellers <janicemsj at gmail.com> wrote:

Wouldn't an actual online form with radio buttons be easier?  That way
it could feed the responses into a database for easy compilation.

Janice


On 2/25/08, Eric M. Aldrich I <ealdrich at penguinlust.org> wrote:
>  We need to get more feedback, and electronically needs to be the way to do it. I can do this via pdf, I think. That is, create an electronic form they fill out and email in.
 
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-- 
Karl (zeotter at gmail.com)

The wages of sin are death, but by the time taxes are taken out, it's just sort of a tired feeling.
 - Paula Poundstone 

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-- 
Sarah "Piper" Harrington


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