[Deptheads] Re: Feedback Seminar

[erburgess at gmail.com]

A shot at a free badge is better than a small discount and Janice is
right - you can expect better numberswith online surveys. My company
uses Zoomerang all the time and when we incent, we get more than 30%.
When we don't, it is about half that. Keeping it short, mostly radio
button (with one place for comments) helps. Just send it out with a
positive message that we're listening and want their ideas. It will be
good. Plus, it"s cheap (just the cost of the badge giveaways - and
five is plenty).

...ERB
www.boardgamebabylon.com

On 2/25/08, Sarah Harrington <sarah.harrington at gmail.com> wrote:
> Good in theory, but if we suddenly get 100 responses, I don't think Norm
> wants to be handing out $2 refunds all Monday morning.
>
> What about the idea proposed of offering a drawing for a free badge.  Take
> the back of the con book or somewhere prominent and do a "Want to get into
> Strategicon free?" and have a drawing for X number of free badges.  We can
> give them a raffle ticket for a completed survey.
>
>
> On 2/25/08, tim at stugiii.com <tim at stugiii.com> wrote:
> >
> > Karl is right...1% response is considered good...what if you gave people
> > $1 or $2 off their con badges if they turn in a feedback form?
> >
> > Tim
> >
> >
> > -----Original Message-----
> > *From:* Karl Kreder [mailto:zeotter at gmail.com]
> > *Sent:* Monday, February 25, 2008 06:13 PM
> > *To:* deptheads at strategicon.net
> > *Subject:* Re: [Deptheads] Re: Feedback Seminar
> >
> > My experience as an IT professional who has worked for departments that
> > love to online feed back forms is that everyone who gets one in the
> mailbox
> > will ignore it.  Only those who really, really care are going to fill it
> out
> > and they are usually people that go to the feedback seminars anyways.
> >
> > The IT department I used to work for was happy if we got 2-3 responses a
> > month after sending out 300-500 requests to fill out a feedback form.
> >
> > They seem easy and clean but for some reason everyone would rather go to
> > the people they are comfortable with (friends or family) and tell them
> what
> > they thought about the con then tell us.  I am sure their is some
> psychology
> > text somewhere the discusses this phenomenon in detail but I don't know
> it.
> >
> > My two cents...
> >
> > On Mon, Feb 25, 2008 at 2:34 PM, Eric Burgess <erburgess at gmail.com> wrote:
> >
> > > There are lots of companies that will let you do surveys free of charge.
> > > I think Zoomerang has a free version and do does survey monkey. As
> Janice
> > > said - it's much easier to just give them radio buttons and perhaps some
> > > comment fields.
> > >
> > > --
> > > ...ERB
> > >
> > > Boardgame Babylon - 2007 Board Game Internet Award winner for Best
> > > Podcast/Videocast
> > >
> > >
> > >   On Mon, Feb 25, 2008 at 2:09 PM, Janice Sellers <janicemsj at gmail.com>
> > > wrote:
> > >
> > > > Wouldn't an actual online form with radio buttons be easier?  That way
> > > > it could feed the responses into a database for easy compilation.
> > > >
> > > > Janice
> > > >
> > > > On 2/25/08, Eric M. Aldrich I <ealdrich at penguinlust.org> wrote:
> > > > >  We need to get more feedback, and electronically needs to be the
> > > > way to do it. I can do this via pdf, I think. That is, create an
> electronic
> > > > form they fill out and email in.
> > > >
> > > >  _______________________________________________
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> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > _______________________________________________
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> > >
> > >
> >
> >
> > --
> > Karl (zeotter at gmail.com)
> >
> > The wages of sin are death, but by the time taxes are taken out, it's just
> > sort of a tired feeling.
> >  - Paula Poundstone
> >
> >
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> >
>
>
> --
> Sarah "Piper" Harrington
>


-- 
...ERB

Boardgame Babylon - 2007 Board Game Internet Award winner for Best
Podcast/Videocast