[Deptheads] Miniature Feedback Received

Thu Jun 5 10:00:08 PDT 2008

What rumors?  That the hotel sucks?  It does.  That¹s not a rumor.

Are we as management happy and complacent?  No.  But of course the attendees
think this if we keep holding the con at this hotel.

Those who come to our con don¹t care if the staff feels bad about the hotel
as well.  They just want results.  We take their money and tell them they¹re
going to have a good con experience and, yes, that includes venue.  If the
venue is bad, the con experience is bad even though we¹ve taken their money.
These people don¹t care if we sympathize with them.  They want results, they
want to pay for a good con and, at this point, that means a different venue.

This isn¹t difficult to remedy.  We don¹t need bigger feedback sessions, or
news blogs or us posting on forums that ³we hate the hotel too!².  We just
need to move the con to a BETTER HOTEL.

On 6/5/08 9:38 AM, "tim at stugiii.com" <tim at stugiii.com> wrote:

> I have been thinking about the rumors...like the post Robyn relayed.  We need
> to nip this stuff in the bud.  I have been going to these cons since the early
> '80s.  Rumors have always been around.  One of the most frustrating things
> about them as an attendee is they is no where to go for the real information.
> A lot of things that the staff is privy to should be public information.  For
> example, the parking situation.  What we know about the parking situation
> should be spelled out now, very clearly.  When you hit people with things at
> the last minute they tend to take it poorly.
> 
> We should have something on the web site in the form of a blog (What's Going
> on at Strategicon?).  Posted very prominently; with some in-depth insight into
> our decisions.  Sort of our public mouthpiece.  The cure for rumors is
> information; given promptly; prophylactically and on a regular basis (once a
> week?).  
> 
> Ironic that we find the Radisson as distasteful as Robyn's poster, yet they
> assume that the Strategicon staff is happy and complacent.
> 
> Tim
> 
>  
>> -----Original Message-----
>> From: Karl Kreder [mailto:zeotter at gmail.com]
>> Sent: Thursday, June 5, 2008 11:15 AM
>> To: deptheads at strategicon.net
>> Subject: Re: [Deptheads] Miniature Feedback Received
>> 
>> Agreed, we need to let the community know what we are up too.  That we hear
>> them, if they think we are ignoring them they will assume we are "bad
>> management" and go elsewhere.
>> 
>> I don't know about anyone else, but I was totally floored by the numbers we
>> got in May, that is a slowest con and we had a 1000 people.  That means we
>> are doing something right, and right now it is crucial that we keep the
>> customers energized and involved.
>> 
>> I hear a lot of people who talk to me call it "You con" it should be our con
>> it should be their con, they should feel if they have a stake in it.  I think
>> that is what makes cons successful.
>> 
>> 
>> 
>> On Thu, Jun 5, 2008 at 7:10 AM,  <tim at stugiii.com> wrote:
>>> Hopefully we can announce the change in venue at the next con.  We should
>>> also be upfront about why as well...
>>>> -----Original Message-----
>>>> From: Patrick Havert [mailto:patrickhavert at sbcglobal.net]
>>>> Sent: Thursday, June 5, 2008 12:44 AM
>>>> To: deptheads at strategicon.net
>>>> Subject: Re: [Deptheads] Miniature Feedback Received
>>>> 
>>>> Folks, The Venue has gotten the only negative feedback I heard, and each
>>>> con it grows.  People are talking about boycott or starting their own
>>>> gaming weekends, so I hope we are done at the Radisson after this con,
>>>> otherwise people will lose faith. -Patrick ----- Original Message -----
>>>> From: "DB" To: Sent: Wednesday, June 04, 2008 9:26 PM Subject: Re:
>>>> [Deptheads] Miniature Feedback Received > Damn - that was harsh. > > It
>>>> makes sense, however, that the con (as a business) is judged by its > venue
>>>> even if it is unfair. > > -----Original Message----- > From: "Robyn Nixon"
>>>> > > Date: Wed, 4 Jun 2008 20:55:04 > To: > Subject: [Deptheads] Miniature
>>>> Feedback Received > > > I thought I would share this with the group. I have
>>>> been soliciting one of > the local gaming groups to organize and run the
>>>> RTTs at the convention. > One of the members approached the rest about it:
>>>> SoCal Games Workshop > League http://scgwl.com/forums/    Should SCGWL >
>>>> run an event? http://scgwl.com/forums/viewtopic.php?f=5&t=67
>>>> <http://scgwl.com/forums/viewtopic.php?f=5&amp;t=67> >  Page 1 of >
>>>> ----------------   Author: Darrian [ Sun Jun 01, 2008 6:03 pm ]  Post >
>>>> subject: Should SCGWL run an event?   ---------------- Hey guys, Robyn has
>>>> > mentioned that they are looking for a group to run the next WFB/40K
>>>> events > at the Strategicon. Should our group do it?   I found out about
>>>> SCGWL from > a 40K RTT that they ran at the bunker years ago and it got me
>>>> to join, > even though Charlie Nichols broke my bloodthirster model.   I
>>>> think > running events may be our best way to get expossure and get more
>>>> recruits. > Thoughts?  ----------------   Author: Phazael [ ! > Mon Jun 02,
>>>> 2008 2:05 pm ]  Post subject: Re: Should SCGWL run an > ent?
>>>> ---------------- There is already a fantasy tournament being run by > SCGWL
>>>> this fall.  Also, the new Strategicon venue is frankly terrible. I > know
>>>> the furries and larpers got it tossed from the other place, but this > new
>>>> building is such a step down that its made my wife and I not want to > go
>>>> anymore. I say let it die and hopefully some group with better >
>>>> organization and stronger centralized leadership will step in. Really, ask
>>>> > anyone who went there the last two cons and they will re-iterate how bad
>>>> > the venue sucked. You would get better PR results just doing something at
>>>> > the Bunker. ~Q  ----------------  ----------------   Page 1 of 1 All
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