[Deptheads] Miniature Feedback Received

[Eric M. Aldrich I]

Agreed. The misstatements in that paragraph are a problem. They need to be addressed sooner rather than later. Working on a post for the site now. Adding a blog might be necessary.

I can add a staff blog to the forum if need be. While not everyone looks at it, some people do and the word will get out.

Eric

On Thu, Jun 05, 2008 at 08:45:39PM +0000, tim at stugiii.com wrote:
> My point is that if they realize we know about it and are doing something about they will be more inclined to stay around. Otherwise they are left to the rumors or things they create out of whole cloth. Read that post of Robyn's closely...
> 
> I know the furries and larpers got it tossed from the other place...
> ...this new building is such a step down that its made my wifeand I not want to go anymore. ..
> I say let it die and hopefully somegroup with better organization and stronger centralized leadershipwill step in...
> 
> Those are the items that caught my attention. If we do not answer those statements in a fasion that person and many others will be left with the impression that they are accurate and we don't care... You are both right we need to fix the problem...but we also need to make sure people know we are fixing it!
> 
> Tim
> 
> 
> -----Original Message-----
> From: Victor B [mailto:fhoenix88 at yahoo.com]
> Sent: Thursday, June 5, 2008 01:50 PM
> To: deptheads at strategicon.net
> Subject: Re: [Deptheads] Miniature Feedback Received
> 
> Agreed.
> This is the age of myspace, blogs, podcasts, live feeds, and web postings during a convention. Things that did not exist many years ago.
> Bad news was word of mouth back in the day- now bad news is passed on within seconds and is all over the web.
> People are not passing on misinformation or rumors- they are telling it like it is.
> 
> As DB stated so well--people do not need or want our sympathy, gripe sessions, or our excuses. They want results. Don't talk about it- Be about it.
> We are on a teeeter totter. Great staff and events are on one side. Venue is on other side. Venue is weighing us down and almost touching ground, and we are up in the air.
> 
> 
> V
> 
> 
> 
> 
> ----- Original Message ----
> From: DB <noldor at gmail.com>
> To: deptheads at strategicon.net
> Sent: Thursday, June 5, 2008 1:00:08 PM
> Subject: Re: [Deptheads] Miniature Feedback Received
> 
> What rumors? That the hotel sucks? It does. That?s not a rumor.
> 
> Are we as management happy and complacent? No. But of course the attendees think this if we keep holding the con at this hotel.
> 
> Those who come to our con don?t care if the staff feels bad about the hotel as well. They just want results. We take their money and tell them they?re going to have a good con experience and, yes, that includes venue. If the venue is bad, the con experience is bad even though we?ve taken their money. These people don?t care if we sympathize with them. They want results, they want to pay for a good con and, at this point, that means a different venue.
> 
> This isn?t difficult to remedy. We don?t need bigger feedback sessions, or news blogs or us posting on forums that ?we hate the hotel too!?. We just need to move the con to a BETTER HOTEL.
> 
> 
> 
> 
> 
> 
> 

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