[Deptheads] Miniature Feedback Received

[Eric Burgess]

Remember that it is very easy for attendees (especially disgruntled
attendees) to assume we are happy with the Radisson since we packaged this
as 'the homecoming' in our return to the Radisson. Not that we should not
have done that - we just need to come out and make sure we are communicating
that we are unhappy with the situation and doing something about it.

I don't think posting on our sleepy forums is enough. We should be spreading
out and posting on the boards for each department. Robyn or Jose should be
posting on this one, Patrick or Karl on the board game Yahoo Groups, Denys
on any RPG ones, Victor on CCGs, etc. Make sure people know who our leaders
are so they can pose questions to them rather than taking the word from any
idiot that feels like posting. The more they feel that the con leadership is
in control and solving the problems, the more confident attendees will feel.

Incidentally, this is one whiner's opinion and he's even misinformed. We
shouldn't ignore it but also we shouldn't freak out too much. A full scale
response and disclosure campaign would have been a good idea even if we
didn't see this note. Hopefully it will address that problem and prevent
others.

...ERB


On Thu, Jun 5, 2008 at 4:17 PM, Eric M. Aldrich I <ealdrich at penguinlust.org>
wrote:

> Agreed. The misstatements in that paragraph are a problem. They need to be
> addressed sooner rather than later. Working on a post for the site now.
> Adding a blog might be necessary.
>
> I can add a staff blog to the forum if need be. While not everyone looks at
> it, some people do and the word will get out.
>
> Eric
>
> On Thu, Jun 05, 2008 at 08:45:39PM +0000, tim at stugiii.com wrote:
> > My point is that if they realize we know about it and are doing something
> about they will be more inclined to stay around. Otherwise they are left to
> the rumors or things they create out of whole cloth. Read that post of
> Robyn's closely...
> >
> > I know the furries and larpers got it tossed from the other place...
> > ...this new building is such a step down that its made my wifeand I not
> want to go anymore. ..
> > I say let it die and hopefully somegroup with better organization and
> stronger centralized leadershipwill step in...
> >
> > Those are the items that caught my attention. If we do not answer those
> statements in a fasion that person and many others will be left with the
> impression that they are accurate and we don't care... You are both right we
> need to fix the problem...but we also need to make sure people know we are
> fixing it!
> >
> > Tim
> >
> >
> > -----Original Message-----
> > From: Victor B [mailto:fhoenix88 at yahoo.com]
> > Sent: Thursday, June 5, 2008 01:50 PM
> > To: deptheads at strategicon.net
> > Subject: Re: [Deptheads] Miniature Feedback Received
> >
> > Agreed.
> > This is the age of myspace, blogs, podcasts, live feeds, and web postings
> during a convention. Things that did not exist many years ago.
> > Bad news was word of mouth back in the day- now bad news is passed on
> within seconds and is all over the web.
> > People are not passing on misinformation or rumors- they are telling it
> like it is.
> >
> > As DB stated so well--people do not need or want our sympathy, gripe
> sessions, or our excuses. They want results. Don't talk about it- Be about
> it.
> > We are on a teeeter totter. Great staff and events are on one side. Venue
> is on other side. Venue is weighing us down and almost touching ground, and
> we are up in the air.
> >
> >
> > V
> >
> >
> >
> >
> > ----- Original Message ----
> > From: DB <noldor at gmail.com>
> > To: deptheads at strategicon.net
> > Sent: Thursday, June 5, 2008 1:00:08 PM
> > Subject: Re: [Deptheads] Miniature Feedback Received
> >
> > What rumors? That the hotel sucks? It does. That?s not a rumor.
> >
> > Are we as management happy and complacent? No. But of course the
> attendees think this if we keep holding the con at this hotel.
> >
> > Those who come to our con don?t care if the staff feels bad about the
> hotel as well. They just want results. We take their money and tell them
> they?re going to have a good con experience and, yes, that includes venue.
> If the venue is bad, the con experience is bad even though we?ve taken their
> money. These people don?t care if we sympathize with them. They want
> results, they want to pay for a good con and, at this point, that means a
> different venue.
> >
> > This isn?t difficult to remedy. We don?t need bigger feedback sessions,
> or news blogs or us posting on forums that ?we hate the hotel too!?. We just
> need to move the con to a BETTER HOTEL.
> >
> >
> >
> >
> >
> >
> >
>
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>
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