[Deptheads] Miniature Feedback Received

Thu Jun 5 17:09:21 PDT 2008

I'm going this Saturday to the Socal GW League guys end of season
celebration and playoffs (the owners of the scgwl.com board) to talk with
them about hosting the Labor day weekend RTTs.  Mike Garner, the owner of
the league, is very optimistic about running those RTTs.  So the more I can
tell him about positive changes that are occurring, the more this will help.

As much as I like the Radisson basic layout, I have a hard time selling the
hotel to anyone.  The hotel is crumbling around us, lights are burnt out,
atmospheric control is non-existent, elevators when they run require a
dedicated operator and while parking was adequate for 1000 people for the
weekend, it cannot handle more and we already know that it will not be
available this coming convention.

What is keeping us at this hotel this coming convention??  This is not the
dream convention location we hoped for.  It's time for a divorce!

As Victor said, it's time to move, not next year, but now, before the roof
falls in!

Robyn

From: deptheads-bounces at strategicon.net
[mailto:deptheads-bounces at strategicon.net] On Behalf Of Eric Burgess
Sent: Thursday, June 05, 2008 4:47 PM
To: deptheads at strategicon.net
Subject: Re: [Deptheads] Miniature Feedback Received

Remember that it is very easy for attendees (especially disgruntled
attendees) to assume we are happy with the Radisson since we packaged this
as 'the homecoming' in our return to the Radisson. Not that we should not
have done that - we just need to come out and make sure we are communicating
that we are unhappy with the situation and doing something about it.

I don't think posting on our sleepy forums is enough. We should be spreading
out and posting on the boards for each department. Robyn or Jose should be
posting on this one, Patrick or Karl on the board game Yahoo Groups, Denys
on any RPG ones, Victor on CCGs, etc. Make sure people know who our leaders
are so they can pose questions to them rather than taking the word from any
idiot that feels like posting. The more they feel that the con leadership is
in control and solving the problems, the more confident attendees will feel.

Incidentally, this is one whiner's opinion and he's even misinformed. We
shouldn't ignore it but also we shouldn't freak out too much. A full scale
response and disclosure campaign would have been a good idea even if we
didn't see this note. Hopefully it will address that problem and prevent
others.

...ERB

On Thu, Jun 5, 2008 at 4:17 PM, Eric M. Aldrich I <ealdrich at penguinlust.org>
wrote:

Agreed. The misstatements in that paragraph are a problem. They need to be
addressed sooner rather than later. Working on a post for the site now.
Adding a blog might be necessary.

I can add a staff blog to the forum if need be. While not everyone looks at
it, some people do and the word will get out.

Eric

On Thu, Jun 05, 2008 at 08:45:39PM +0000, tim at stugiii.com wrote:
> My point is that if they realize we know about it and are doing something
about they will be more inclined to stay around. Otherwise they are left to
the rumors or things they create out of whole cloth. Read that post of
Robyn's closely...
>
> I know the furries and larpers got it tossed from the other place...

> ...this new building is such a step down that its made my wifeand I not
want to go anymore. ..
> I say let it die and hopefully somegroup with better organization and
stronger centralized leadershipwill step in...

>
> Those are the items that caught my attention. If we do not answer those
statements in a fasion that person and many others will be left with the
impression that they are accurate and we don't care... You are both right we
need to fix the problem...but we also need to make sure people know we are
fixing it!
>
> Tim
>
>
> -----Original Message-----
> From: Victor B [mailto:fhoenix88 at yahoo.com]
> Sent: Thursday, June 5, 2008 01:50 PM
> To: deptheads at strategicon.net
> Subject: Re: [Deptheads] Miniature Feedback Received
>
> Agreed.
> This is the age of myspace, blogs, podcasts, live feeds, and web postings
during a convention. Things that did not exist many years ago.
> Bad news was word of mouth back in the day- now bad news is passed on
within seconds and is all over the web.
> People are not passing on misinformation or rumors- they are telling it
like it is.
>
> As DB stated so well--people do not need or want our sympathy, gripe
sessions, or our excuses. They want results. Don't talk about it- Be about
it.
> We are on a teeeter totter. Great staff and events are on one side. Venue
is on other side. Venue is weighing us down and almost touching ground, and
we are up in the air.
>
>
> V
>
>
>
>
> ----- Original Message ----
> From: DB <noldor at gmail.com>
> To: deptheads at strategicon.net
> Sent: Thursday, June 5, 2008 1:00:08 PM
> Subject: Re: [Deptheads] Miniature Feedback Received
>
> What rumors? That the hotel sucks? It does. That?s not a rumor.
>
> Are we as management happy and complacent? No. But of course the attendees
think this if we keep holding the con at this hotel.
>
> Those who come to our con don?t care if the staff feels bad about the
hotel as well. They just want results. We take their money and tell them
they?re going to have a good con experience and, yes, that includes venue.
If the venue is bad, the con experience is bad even though we?ve taken their
money. These people don?t care if we sympathize with them. They want
results, they want to pay for a good con and, at this point, that means a
different venue.
>
> This isn?t difficult to remedy. We don?t need bigger feedback sessions, or
news blogs or us posting on forums that ?we hate the hotel too!?. We just
need to move the con to a BETTER HOTEL.
>
>
>
>
>
>
>

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