[Deptheads] Hotel issue on FB

[Mike James]

I think we need to put some sort of notice on everything and everywhere we
can stating people need to contact us about ANY hotel issues immediately.
This trend of griping about it on some sort of social media before actually
doing something useful is baffling. Doubt it can make it into the conbook,
unless we make it the cover art, but moving forward, it needs to be shouted
from every hilltop we have until we get all the bugs worked out.

Mike


On Sun, May 18, 2014 at 10:41 PM, Eric M. Aldrich I <ealdrich at mac.com>wrote:

> Yeah, and Jason, of all people, should know better. He could have called
> me directly and gotten immediate attention (I've known him now for 20+
> years) too.
>
> One thing is for certain, we'll need to monitor the hotel this coming con.
> This stuff can't keep happening.
>
> Eric
>
> On May 18, 2014, at 5:16 PM, Eric Burgess wrote:
>
> > I report 'em as they come in.
> >
> >
> >
> >
> >
> >
> > Eric Burgess
> > Chief Creative Officer, 3SidedCard
> > Director, Product Management, PublishThis
> > Host/Producer, Boardgame Babylon
> > Curator, Game Library at Strategicon
> > E: erburgess at gmail.com
> > P: 626- 674- 4674
> >
> >
> >
> > On Sun, May 18, 2014 at 11:59 AM, Eric M. Aldrich I <ealdrich at mac.com>
> wrote:
> > Arrrrghhhhhhhhhhh. I need to know this when it happens. Not 3 months
> after the fact.
> >
> > Eric
> >
> > On May 18, 2014, at 9:26 AM, E.R. Burgess wrote:
> >
> > >
> > >
> > > ---------- Forwarded message ----------
> > > From: Facebook <notification+y42j6y96 at facebookmail.com>
> > > Date: Sun, May 18, 2014 at 9:00 AM
> > > Subject: J.l. Robert mentioned you on Facebook
> > > To: "Strategicon Conventions" <strategicon at gmail.com>
> > >
> > > facebook
> > >
> > > J.l. Robert mentioned you in a comment.
> > > J.l. wrote: "I'm not sure who is at fault here. I wasn't able to book
> a 2 bed room for Orccon using the convention rate because I was told the
> convention's allotment had been sold out; I wound up booking one through
> the Hilton website (AAA discount made it maybe $15 more than convention
> rate).
> > >
> > > Learning from that experience, I went to book a room for GAMEX the
> week after Orccon. Same thing happened!
> > >
> > > So I don't know if Hilton is trying to pull some sort of stunt,
> there's some sort of computer glitch, or if the room blocks were improperly
> negotiated. But if this issue continues, some people will start to book
> rooms elsewhere out of frustration, or will just stop attending altogether.
> It's a lose-lose-lose situation for the hotel, for Strategicon, and for
> those of us who attend the conventions."
> > > Reply to this email to comment on this post.
> > > See Comment
> > > This message was sent to strategicon at gmail.com. If you don't want to
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> 94303
> > >
> > >
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