[Deptheads] Hotel issue on FB

[Mike James]

Well, I guess what is baffling is that the issue makes the social media
without some attempt at resolution. I even understand people complaining
BEFORE attempting to contact someone to do something about it, but not
making even a cursory effort.


On Sun, May 18, 2014 at 11:32 PM, E.R. Burgess <erburgess at gmail.com> wrote:

> Heh, I don't know about baffling - sounds like how most businesses much
> deal with social media these days. But with a community that is as small as
> ours, it should be possible to get word out about the best way to remedy
> things.
>
>
> On Sun, May 18, 2014 at 11:21 PM, Kryssie M. <phantom.hopscotch at gmail.com>wrote:
>
>> *likes this*
>>
>> Beauty is in the eye of the beholder...as is instant death.  Avada
>> Kadavra, Sweetie...
>>
>> On May 18, 2014, at 10:46 PM, Mike James <minis.tyrant at gmail.com> wrote:
>>
>>  I think we need to put some sort of notice on everything and everywhere
>> we can stating people need to contact us about ANY hotel issues
>> immediately. This trend of griping about it on some sort of social media
>> before actually doing something useful is baffling. Doubt it can make it
>> into the conbook, unless we make it the cover art, but moving forward, it
>> needs to be shouted from every hilltop we have until we get all the bugs
>> worked out.
>>
>> Mike
>>
>>
>> On Sun, May 18, 2014 at 10:41 PM, Eric M. Aldrich I <ealdrich at mac.com>wrote:
>>
>>> Yeah, and Jason, of all people, should know better. He could have called
>>> me directly and gotten immediate attention (I've known him now for 20+
>>> years) too.
>>>
>>> One thing is for certain, we'll need to monitor the hotel this coming
>>> con. This stuff can't keep happening.
>>>
>>> Eric
>>>
>>> On May 18, 2014, at 5:16 PM, Eric Burgess wrote:
>>>
>>> > I report 'em as they come in.
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > Eric Burgess
>>> > Chief Creative Officer, 3SidedCard
>>> > Director, Product Management, PublishThis
>>> > Host/Producer, Boardgame Babylon
>>> > Curator, Game Library at Strategicon
>>> > E: erburgess at gmail.com
>>> > P: 626- 674- 4674
>>> >
>>> >
>>> >
>>> > On Sun, May 18, 2014 at 11:59 AM, Eric M. Aldrich I <ealdrich at mac.com>
>>> wrote:
>>> > Arrrrghhhhhhhhhhh. I need to know this when it happens. Not 3 months
>>> after the fact.
>>> >
>>> > Eric
>>> >
>>> > On May 18, 2014, at 9:26 AM, E.R. Burgess wrote:
>>> >
>>> > >
>>> > >
>>> > > ---------- Forwarded message ----------
>>> > > From: Facebook <notification+y42j6y96 at facebookmail.com>
>>> > > Date: Sun, May 18, 2014 at 9:00 AM
>>> > > Subject: J.l. Robert mentioned you on Facebook
>>> > > To: "Strategicon Conventions" <strategicon at gmail.com>
>>> > >
>>> > > facebook
>>> > >
>>> > > J.l. Robert mentioned you in a comment.
>>> > > J.l. wrote: "I'm not sure who is at fault here. I wasn't able to
>>> book a 2 bed room for Orccon using the convention rate because I was told
>>> the convention's allotment had been sold out; I wound up booking one
>>> through the Hilton website (AAA discount made it maybe $15 more than
>>> convention rate).
>>> > >
>>> > > Learning from that experience, I went to book a room for GAMEX the
>>> week after Orccon. Same thing happened!
>>> > >
>>> > > So I don't know if Hilton is trying to pull some sort of stunt,
>>> there's some sort of computer glitch, or if the room blocks were improperly
>>> negotiated. But if this issue continues, some people will start to book
>>> rooms elsewhere out of frustration, or will just stop attending altogether.
>>> It's a lose-lose-lose situation for the hotel, for Strategicon, and for
>>> those of us who attend the conventions."
>>> > > Reply to this email to comment on this post.
>>> > > See Comment
>>> > > This message was sent to strategicon at gmail.com. If you don't want
>>> to receive these emails from Facebook in the future, please unsubscribe.
>>> > > Facebook, Inc., Attention: Department 415, PO Box 10005, Palo Alto,
>>> CA 94303
>>> > >
>>> > >
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