[Deptheads] Hotel issue on FB

[Tanya Aldrich]

What baffles me is why make a comment like that in social media THREE months after the incident and FIVE days before the next con, and AFTER our booking rate is closed, when if you'd made it a WEEK after the previous con, it could have been fixed.

Tanya

On May 18, 2014, at 11:35 PM, Mike James wrote:

> Well, I guess what is baffling is that the issue makes the social media without some attempt at resolution. I even understand people complaining BEFORE attempting to contact someone to do something about it, but not making even a cursory effort.  
> 
> 
> On Sun, May 18, 2014 at 11:32 PM, E.R. Burgess <erburgess at gmail.com> wrote:
> Heh, I don't know about baffling - sounds like how most businesses much deal with social media these days. But with a community that is as small as ours, it should be possible to get word out about the best way to remedy things.
> 
> 
> On Sun, May 18, 2014 at 11:21 PM, Kryssie M. <phantom.hopscotch at gmail.com> wrote:
> *likes this*
> 
> Beauty is in the eye of the beholder...as is instant death.  Avada Kadavra, Sweetie...
> 
> On May 18, 2014, at 10:46 PM, Mike James <minis.tyrant at gmail.com> wrote:
> 
>> I think we need to put some sort of notice on everything and everywhere we can stating people need to contact us about ANY hotel issues immediately. This trend of griping about it on some sort of social media before actually doing something useful is baffling. Doubt it can make it into the conbook, unless we make it the cover art, but moving forward, it needs to be shouted from every hilltop we have until we get all the bugs worked out.
>> 
>> Mike
>> 
>> 
>> On Sun, May 18, 2014 at 10:41 PM, Eric M. Aldrich I <ealdrich at mac.com> wrote:
>> Yeah, and Jason, of all people, should know better. He could have called me directly and gotten immediate attention (I've known him now for 20+ years) too.
>> 
>> One thing is for certain, we'll need to monitor the hotel this coming con. This stuff can't keep happening.
>> 
>> Eric
>> 
>> On May 18, 2014, at 5:16 PM, Eric Burgess wrote:
>> 
>> > I report 'em as they come in.
>> >
>> >
>> >
>> >
>> >
>> >
>> > Eric Burgess
>> > Chief Creative Officer, 3SidedCard
>> > Director, Product Management, PublishThis
>> > Host/Producer, Boardgame Babylon
>> > Curator, Game Library at Strategicon
>> > E: erburgess at gmail.com
>> > P: 626- 674- 4674
>> >
>> >
>> >
>> > On Sun, May 18, 2014 at 11:59 AM, Eric M. Aldrich I <ealdrich at mac.com> wrote:
>> > Arrrrghhhhhhhhhhh. I need to know this when it happens. Not 3 months after the fact.
>> >
>> > Eric
>> >
>> > On May 18, 2014, at 9:26 AM, E.R. Burgess wrote:
>> >
>> > >
>> > >
>> > > ---------- Forwarded message ----------
>> > > From: Facebook <notification+y42j6y96 at facebookmail.com>
>> > > Date: Sun, May 18, 2014 at 9:00 AM
>> > > Subject: J.l. Robert mentioned you on Facebook
>> > > To: "Strategicon Conventions" <strategicon at gmail.com>
>> > >
>> > > facebook
>> > >
>> > > J.l. Robert mentioned you in a comment.
>> > > J.l. wrote: "I'm not sure who is at fault here. I wasn't able to book a 2 bed room for Orccon using the convention rate because I was told the convention's allotment had been sold out; I wound up booking one through the Hilton website (AAA discount made it maybe $15 more than convention rate).
>> > >
>> > > Learning from that experience, I went to book a room for GAMEX the week after Orccon. Same thing happened!
>> > >
>> > > So I don't know if Hilton is trying to pull some sort of stunt, there's some sort of computer glitch, or if the room blocks were improperly negotiated. But if this issue continues, some people will start to book rooms elsewhere out of frustration, or will just stop attending altogether. It's a lose-lose-lose situation for the hotel, for Strategicon, and for those of us who attend the conventions."
>> > > Reply to this email to comment on this post.
>> > > See Comment
>> > > This message was sent to strategicon at gmail.com. If you don't want to receive these emails from Facebook in the future, please unsubscribe.
>> > > Facebook, Inc., Attention: Department 415, PO Box 10005, Palo Alto, CA 94303
>> > >
>> > >
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